Patient transport changes
New number for Non-Emergency Patient Transport services (NEPTs)
From 1 July 2019, booking for NEPTS in Dorset will be handled by the NHS Patient Transport Advice Centre (PTAC).
This means that from this date people requesting transport will need to call a new number 01278 727457.
Callers to PTAC will have their needs assessed by a member of the team and - if eligible - transport will be arranged via the existing provider, E-zec.
If the caller is not eligible, PTAC will signpost them to other appropriate alternative services such as voluntary car schemes, community transport schemes, public and private transport, whichever best meets their needs. Healthcare Travel Cost (HTC) reimbursement scheme information will also be made available to them.
The new arrangements will help deliver a consistent approach to NEPTS across the south west of England. It is anticipated that it will make better use of the funds available and help to ensure people who need the service can access it and get to hospital.
Current NEPTS users will receive a letter prior to 1 July advising them of the change.
Partners including GP practices and both acute and community hospitals will also have resources available to promote the new number.
Non-Emergency Patient Transport services (NEPTs) are available for anyone who is registered with a Dorset GP and needs assistance when attending a pre-booked appointment with a clinic or hospital.
The NHS Patient Transport Advice Centre will – from 1 July – be responsible for transport requests and bookings. Transport will continue to be provided by E-zec who have been providing services in Dorset since 2013.
The NHS Patient Transport Advice Centre is open between 8.30am and 6.30pm Monday to Friday.